At PT Theia Digilab Indonesia (theia.id)

, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Identification: Name, email address, phone number, and mailing address.
• Business Information: Company name, industry, and VAT/Tax ID (if applicable).
• Order Content: Files, logos, and artworks you upload for printing. This may include sensitive variable data for personalized packaging.
• Technical Data: IP address, browser type, and usage data collected via cookies when you navigate our site.

2. How We Use Your Information

We use the collected data for the following purposes:

• Service Delivery: To process orders, manage production, and arrange shipping from our Cikarang or Bali facilities.
• Communication: To send order updates, invoices, and respond to your “Free Consultation” inquiries.
• Personalization: To provide tailored packaging solutions and samples.
• Marketing: To send updates about new printing technologies or services (you may opt-out at any time).

3. Data Sharing and Disclosure

We do not sell your personal data. We only share information with third parties in the following cases:

• Logistics Partners: To deliver your labels and packaging to your address.
• Payment Gateways: To process secure transactions.
• Legal Requirements: If required by Indonesian law or to protect our legal rights.

4. Security of Your Data

We implement industry-standard security measures to protect your information and uploaded artwork. Given our Digital Printing capabilities, we ensure that variable data and custom designs are handled with strict confidentiality within our production team.

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect certain functionalities of the website.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to update or correct inaccurate information.
• Deletion: Request that we delete your personal data, subject to legal and contractual obligations (e.g., tax records).

7. Third-Party Links

Our website may contain links to social media (LinkedIn, Instagram, etc.). We are not responsible for the privacy practices of these external sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

PT Theia Digilab Indonesia

• Email: Marketing@theia.id
• Address: Jl. Kapuk Blok F20-16E, Delta Silikon 3, Lippo Cikarang, Bekasi 17530
• WhatsApp: +62 811 949 769